AU hotline: 1800 786 608

NZ hotline: 0800 543 054

Your details:

Your plug insert may be defective and represent a safety risk. In the next step, we will give you instructions to safely remove it.

First, please fill out the form below to confirm you details so we can immediately send you a replacement plug insert.

Are any of your plugs broken or have any exposed parts or wires?

Thank you. You will receive a confirmation and safe removal and disposal instructions via email within the next few minutes. If this email does not arrive within one hour, please call AU: 1800 786 608 / NZ: 0800 543 054.

By sending this form, you agree to our use of the personal data entered above to communicate with you in regard to your request. For more information about our data use policies, see our privacy policies below.

IMPORTANT: Do not take any action until you have read the provided safety instructions. 

Please click ‘I Accept’ to confirm that you will follow the safe removal and disposal instructions we will provide to you, and will contact PetSafe® Brand / SportDOG® Brand if you have any problems understanding these instructions.