AU hotline: 1800 786 608
NZ hotline: 0800 543 054
We first need to identify if your plug insert is affected.
For your own safety, DO NOT unplug the adaptor from the wall until you follow each step on this site and reach the step where we instruct you to do so.
Turn off the power to your property at the main switch - if you need help identifying your main switch, download the “Electricity in the home” guide below. If turning off your power will prevent you accessing this website, please use a mobile device or call us on AU: 1800 786 608 / NZ: 0800 543 054 to ensure you can access this information.
Turn off the power at the power point where your device is plugged in.
